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Privacy and security statement

How we use the personal information we collect

We need to collect personal or other information if we are to meet our obligations to you, to follow your instructions, inform you of new services and to make sure that our business meets your needs.

Use of technology to monitor your use of our website

We collect and analyse information on our visitors' routine use of our website. We use this information to monitor which areas of the website are most frequently visited, to help us to add more value to our services. This information is pooled so individual personal information, behaviour or patterns cannot be identified.


On some parts of our website we use so-called "cookie" technology. A cookie is small pieces of data or a small text file, which is given to your browser by our webserver when you visit our website. This data is stored on your browser. The cookie is sent back to our webserver each time you visit our website. Cookies are not computer programs and do not run on a computer like programs do. They cannot collect any personal information about you or your machine and cannot gather information about what you do on the Internet. Cookies merely enable us to give you a more valuable online experience. While you can set up your Internet browser to disable cookies, we do not recommend that you do this since some parts of this website and our online services may not function properly, or at all.

Mail, email or SMS promotions

Provided that you have agreed to this, we may use your personal or other information to tell you about new services or products that may be of interest to you. We will mail, email or SMS information to you about us, our products and services, or our partners and their products or services. If you do not want to continue getting this information, please contact us and we will remove your details from our mailing list.

Third parties

Whenever we commission other organisations to provide support services to us, we bind them to our privacy policies as far as they may be required to have access to our customers' personal information to perform such services.

Our website may contain links to or from other websites. We try to link only to sites that share our high standards and respect for privacy but we are not responsible for their content or security or privacy practices. We recommend that you always read the privacy and security statements on these websites.

When we will disclose personal information without consent

We will not disclose personal information to anyone outside the bank without your permission unless:

  • we are compelled to do so by law or in terms of a court order;
  • it is in the public interest to do so; or
  • it is necessary to protect our rights.

Storing personal information

Personal information we collect through our website is stored in a secure environment and cannot be accessed by any person outside the bank.

Our security practices

We are committed to providing secure online services. All interactions with our transactional sites are protected by encryption that complies with international standards. Encryption protects the personal information you send us when you fill in online application forms. Our Internet servers are protected by firewalls and intrusion detection systems. Access to information on these servers is restricted to authorised staff only. We have also used independent security experts to test and advise us on the security of our systems.

To make sure that you benefit from our security, you should read the security tips on our site.

Privacy and security statements for specific online services

Different online services and Standard Bank entities may have their own privacy and security policies because their services or products may be different from our general policy. These specific policies will apply to and exclusively govern your use of the particular online service.

Right to change this privacy and security statement

We have the right to change this privacy and security statement at any time. All changes to this privacy and security statement will be posted on our website. Unless otherwise stated, the current version will replace all previous versions of this privacy and security statement.