Stanbic Bank takes precautions to minimise risk for customers and staff

As Africans continue to face challenges around precautionary measures to minimise the risk of spread of the Covid-19 virus, Stanbic Bank is encouraging customers to consider digital banking as a preferred option to visiting a physical branch.

The safety of our employees and customers is something that we care deeply about and we strongly encourage customers to use Stanbic Bank’s suite of digital banking tools for their financial needs, whether this be from a personal or business perspective. Digital platforms provide an efficient, fast, safe and nearly instantaneous solution to many, if not all of your daily banking requirements, away from public spaces.

Stanbic Bank’s digital products offer ease and convenience, no matter where the person is located, and replace the need to visit a physical branch. During times like these, digital banking will help clients to carry on with their personal and business lives without disruption.

Customers can manage their accounts, make payments to local or international beneficiaries, stay connected by accessing prepaid airtime, television subscription and electricity, view statements or use Instant Money almost anywhere and at any time. Relationship managers are available via phone and email to assist wherever possible. 

Stanbic Bank representatives at the contact centre will be available to assist customers should they require advice or have specific questions related to their financial needs. This will likely see a higher volume of calls at call centres, and we are preparing internal systems for this eventuality.

Stanbic Bank has rigorous business continuity processes and practices in place. These are rehearsed and planned on a regular basis. All our plans are designed to ensure effective business continuity, the integrity of our systems and processes and the safety and wellbeing of our staff and customers. Part of this plan would be to ensure the ability of our employees to fulfil their duties at other locations where the bank operates or from home depending on business and personal requirements. 

In order to reduce risk to our staff and our communities, we have taken the decision to suspend all cross-border travel and bank events until further notice. 

Stanbic Bank adopted the principles recommended by the World Health Organisation and advise staff and contractors who return from high risk destinations to adopt the fourteen day self-isolation principle. The high risk destination lists are reviewed daily to remain relevant.

Stanbic Bank continues to closely monitor developments on Covid-19 both in Botswana and abroad to ensure precautionary health measures are in place for our employees, clients and all our stakeholders.