Online Banking

Online banking gives you access to our banking services online, anytime, anywhere. You can check your balances and statements, transfer funds and pay your bills at your convenience. You can also check your notifications, log queries about transactions on your account and issue or stop cheques.

What do I need to apply?

  • You need to fill in a registration form at any branch
  • Valid identification
  • Stanbic Bank Current account number
  • You will then be given a secret password

Then follow these steps on your computer.

  • Go to http://www.stanbicbank.co.bw
  • Select Online Banking
  • Enter your user ID
  • Enter the password issued by the branch
  • You then need to read and accept the terms and conditions.
  • Click Log on.

 

Online banking features

Service request

The Service request functionality within Internet banking is an instruction from you to us.  You can do the following on Online banking:

  • Order a new chequebook
  • Change your overdraft limit
  • Request an account statement
  • Request a demand draft
  • Open a term deposit account
  • Renew a term deposit account
  • Open a savings account
  • Open  a notice deposit accounts
  • Give notice on a Notice Deposit account
  • Open a Call account
  • Open a top-up deposit account
  • Change your Alert subscription
  • Register for other self-service channels: cellphone banking and browser-based mobile banking
  • Mobile airtime top-up (for self and others)
  • Personal finance management.

Inquiry facility

The Inquiry facility enables you to view the activities you performed using Online banking. These inquiries include financial transactions such as payments made and non-financial transactions such as ordering a new chequebook.

Customer Communication (Messages)

The messages functionality on Online banking facilitates communication with you. Our relationship managers create various communications and send these to you via Online banking.

You can do the following within the messages section:

i. View messages

Allows you to view messages from your relationship manager and/or other bank entities.

ii. View inbox

All messages sent to you will appear in your inbox.  You can access your inbox to view broadcast messages.

iii. View folders

You can create message folders to file correspondence from us. 

iv. View deleted messages

You can view your deleted messages.

v. Security

We view your security as a top priority.

vi. One-time password

A one-time password (OTP) is a unique and time-sensitive password used as added security on Internet banking. The password will be sent to you by email or SMS and is valid for one Internet banking session.

This password will be sent to you whenever you do the following on Internet banking:

  • Add a beneficiary
  • Modify beneficiary
  • Ad hoc transactions and payments
  • Forgotten password
  • Change login password
  • Service requests
  • Request demand draft
  • Renew Term Deposit account
  • Open savings account
  • Open Notice Deposit accounts
  • Give notice on Notice Deposit account
  • Register for USSD and browser-based mobile banking
  • Update channel Login ID
  • Add biller
  • Modify biller.

The benefit of an OTP is that you authorise the transactions on your accounts using a unique password. If you do not have an OTP you will not be able to perform any of the above activities. There is no charge for using the OTP service.

Secure connection

Our Online banking service complies with international Internet security standards and is built in line with the highest encryption specifications (128-bit secure encryption). This means a secure link is established every time you perform an online transaction and that any information you send us can only be interpreted by our Internet banking system. No third party can access any of your personal information.

Keeping your logon information secure

To protect the security of your account never give your Internet banking logon or password to anyone, not even our consultants.

SMS updates

If you register for this service you will receive instant SMS notifications when you log-on, when beneficiaries are loaded or amended, when your Internet banking profile is amended and when making a once-off payment. To register for the service, click on Profile, then Notification on the sub menu and follow the instructions. This service is currently free.

Internet security tips

Costs

Pricing Guide

Changing logon password

You can change your logon password at any time.

Step-by-step guide

Step 1: Click on My Profile in the main menu tab

Step 2: Click on Profile Management

Step 3: Select Password Change

Step 4: Fill in the following mandatory fields:

  • Old Passwords
  • New Password
  • Confirm New Password

Balance enquiries

You can access latest balances on all the accounts you hold with us.

Statements

Transaction history statements

You can access a 30-, 60-, 90- or 180-day transaction history on your accounts.

Step-by-step guide

Step 1: Click on the Book balance hyperlink

Step 2: Select the Date range, from and to dates

Step 3: Click on the Continue button.

Statement download

Once you are banking online you can download your statements to your computer. You can download your statements as either CSV files (viewable in Microsoft Excel, Microsoft Access or Pastel accounting), PDF, XLS or HTML.

Step-by-step guide

Step 1: Click on the Book balance hyperlink

Step 2: Select the Date range, from and to dates

Step 3: Click on the Continue button

Step 4: Your statement will be displayed

Step 5: Click on CSV, HTML, XLS or PDF to download.

Payments and transfers

Make a beneficiary payment

Pay a single beneficiary

You can pay a single beneficiary from Internet banking.

Step-by-step guide

Step 1: Click on Pay single beneficiary

Step 2: Select Beneficiary group/or single beneficiary

Step3: Select the From account in the drop-down menu

Step 4: Enter the My reference you would see on your beneficiary list

Step 5: Enter the Beneficiary reference, which will appear on their statement

Step 6: Enter the amount you want to pay

Step 7: Click Next

Step 8: Click Pay

Pay multiple beneficiaries

You can make a multiple beneficiary payments from Internet banking.

Step-by-step guide

Step 1: Select Pay multiple beneficiaries

Step 2: Select the From account in the drop-down menu

Step 3: Select/Search for the Beneficiary you want to pay

Step 4: Alternatively, select the Beneficiary group from the drop-down list

Step 5: Enter the beneficiary statement reference

Step 6: Enter your statement reference

Step 7: View the last payment/date (if any)

Step 8: Enter the amount

Step 9: Click Next

Step 10: Enter future dates/and or Payment confirmation details (if required)

Step 11: Click Next

Step 12: Click Pay beneficiaries

Note: Your electronic account payment (EAP) limit will be affected.

Make a bill payment

You can pay your bills from Online banking.

Step by step guide

Step 1: Select Payments from the main menu tab

Step 2: Click on Biller management

Step 3: Select Biller management from the Biller management menu

Step 4: Click on the Pay button from the table displayed to pay the selected biller.

Note: Your electronic account payment (EAP) limit will be affected.

Make an own funds transfer

You can transfer funds between your Stanbic accounts.

Step-by-step guide

Step 1: Click on Transfer between accounts

Step 2: Select the account you want to transfer money from, from the drop-down menu

Step 3: Select the account you want to transfer money to from the drop-down menu

Step 4: Enter the amount you want to transfer

Step 5: Enter the statement reference

Step 6: Click on Next

Step 7: Check the transfer details on the confirmation screen

Step 8: Click on Transfer.

Note: Your electronic account payment (EAP) limit will be affected.

Make a multiple payment

You can make a multiple payment that consists of both beneficiaries and billers from Internet banking.

Step-by-step guide

Step 1: Select Payments from the Main Menu tab

Step 2: Select Multiple Payments from the Payments tab

Step 3: Fill in the following mandatory fields

Step 4: Fill in the Beneficiary Details Table

Step 5: Click Add to my list

Step 6: Click the Continue button to proceed with payments.

Note: Your electronic account payment (EAP) limit will be affected.

Account services

This option allows you to view a summary of all the accounts you have with us. The accounts that will be displayed in this summary include the following:

Transactional accounts

This section displays the summary of all the operative account details such as:

  • Transaction history
  • Mini-statement
  • Book balance.

Deposit accounts

This section displays ae summary of all the deposit accounts you have with us.

  • Deposit account details.

Loan accounts

This section displays a summary of all the loan accounts you have with us with the following details:

  • Loan account details
  • Amortization schedule
  • Repayment schedule.

Bills management

Retail users can use this option to register for the billers, which are the standard payees whose records are created and kept by us.

Register for Bill Payments

Step-by-step guide

Step 1: Select Payments from the main menu tab

Step 2: Click on Biller Management

Step 3: Select Register Biller from the Biller Management menu

Step 4: Click on the Register button from the table displayed to register a selected Biller.

 

Manage beneficiaries

Add a Beneficiary

You can add either Stanbic Bank or non-Stanbic Bank beneficiaries to your Internet banking profile.

Step-by-step guide

Step 1: Click on Payments and Transfers

Step 2: Click on the Add new beneficiaries tab

Step 3: Enter the One-time password sent to your cellphone or email address

Step 4: Enter your reference (this will display on the beneficiaries' list).

View Beneficiary

You can view all the beneficiaries added to your Internet banking profile.

Step by step guide

Step 1: Click on Payments on the main menu tab

Step 2: Select Beneficiary Management sub menu

Step 3: Click on the Beneficiary Name hyperlink from the Name column

First time logon

Existing customer logon to Online banking

Step-by-step guide

Step 1: Enter the correct User ID and password

Step 2: Fill in the following mandatory fields:

  • Enter your Existing Password
  • Enter your New Password
  • Confirm your New Password

Step 3: Click on the Submit button to proceed with login.

New customer logon Online banking

Step-by-step guide

Step 1: Enter the correct User ID and PIN Mailer Password

Step 2: Fill in the following mandatory fields:

  • Enter your PIN Mailer Password
  • Enter your New Password
  • Confirm your New Password

Step 3: Click on the Submit button to proceed with login

Customer Communication Messages

How to view Broadcast Messages

Step-by-step guide

Step 1: Click on General Services tab

Step 2: Select Messages

Step 3: Click on the relevant check box to view a particular message

Step 4: Click the OK button.

Open a savings account

You can open a savings account from your Internet banking profile if you meet all the minimum requirements.

Step by step guide

Step 1: Click on General Services Tab

Step 2: Select Service Requests from the sub menu

Step 3: Click on Open Savings Account from the Request drop- down list

Step 4: Fill in the following mandatory fields

  • Scheme Code
  • Currency
  • Next interest calculation date
  • Withholding tax borne by
  • Terms and Conditions

Step 5: On clicking the Submit button: the system will display a Preview Confirmation Details screen

Open a Notice Deposit account

You can open a Notice Deposit account from your Internet banking profile if you meet all the minimum requirements.

Step-by-step guide

Step 1: Click on General Services tab

Step 2: Select Service Requests from the sub menu

Step 3: Click on Open a Notice Deposit Account from the Request drop-down list

Step 4: Fill in the following mandatory fields

  • Scheme Code
  • Currency
  • Next interest calculation date
  • Withholding tax borne by
  • Terms and Conditions

Step 5: On clicking the Submit button: The system will display a Preview Confirmation Details Screen

FAQs

Online banking demo 

Electronic Banking Agreement

For more information, call us on 00267 361 8555, toll free 0800 600 685

Email: BotswanaCustomerCareCenter@stanbic.com

Internet security tips

Online banking is secure, it is done through a secure site and we have various security features in place to ensure your money and transactions remain secure.

There are extra steps you need to take to ensure total security online.

  • Keep your password (PIN) secret
  • Logout properly at the end of each session
  • Do not reply to any email that asks for your ID, password, PIN or account details. We will never ask for this information in an e-mail.

Internet security tips

  • Never reply to unsolicited emails asking for your personal information.
  • Check your bank statements regularly to identify any errors or fraudulent transactions that might have been performed on your account without your knowledge.
  • Use our security features to ensure you have a safe and secure banking experience.
  • Never allow your browser (Internet Explorer or Netscape) to save your Password
  • Keep your Online banking login and password safe. Don't keep them in the same place as your card
  • Do not run any program files unless you know where they come from and that they are safe
  • Ensure you are on our Online banking website by checking the address and that the site is secure by looking for the security certificate in the bottom-right corner of your browser
  • Install an anti-virus package and keep it updated
  • Control access to your computer. Do not allow anyone to install programs on your computer without first checking that it is safe to do so
  • To access Online banking, log on to www.stanbicbank.co.bw and click on "Internet banking" or type in our full Online banking address (https://www.encrypt.stanbicbank.co.bw). This is more secure than linking from other sources.

Microsoft patches

Ensure that your operating system and browser patches are kept up to date as these often include important security enhancements. We have introduced a unique facility that allows you to authenticate and update your Microsoft software, which reduces the risk of malicious programs such as worms, viruses or spy ware attacks.

Anti-virus and firewall software

Install and update your anti-virus and personal firewall software. We suggest any reputable anti-virus and personal firewall software such as AVG, McAfee, Norton and Panda. You can buy software over the Internet or at any reputable software dealer.

Other compulsory security practices

Do not follow any links in emails to reach our Online banking website. Always enter our website address, www.stanbicbank.co.bw, to connect to Internet banking. We recommend you do not use the "Favourites" or "Bookmarks" in your browser.


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